Shipping Policy - Pax & Beneficia

At Pax & Beneficia, we strive to provide the best experience for our customers, including clear and transparent shipping expectations.

Processing & Shipping Times

• We aim to ship all orders within 4 business days of purchase.

• Business days are Monday–Friday, excluding holidays.

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Costs

• Shipping rates are calculated at checkout based on your selected shipping method and delivery address.

• We offer standard and expedited shipping options where available.

International Shipping

• We currently ship within the United States. International shipping options may be added in the future.

Delays & Issues

• If there are any unexpected delays, we will notify you as soon as possible.

• Pax & Beneficia is not responsible for shipping delays caused by carriers, weather, or other external factors.

Lost or Damaged Packages (Carrier's Fault)

• If your package is lost or arrives damaged, please contact us at hello@paxandbeneficia.com within 7 days of delivery, and we will assist you in filing a claim with the carrier.

Return Policy – Pax & Beneficia

We want you to be fully satisfied with your purchase. If you need to return an item, please review our return policy below:

1. Eligibility for Returns:

• Items must be unopened, unused, and in their original packaging.

• Returns must be initiated within 7 days of the purchase date.

2. Non-Returnable Items:

• Opened or used products are not eligible for returns.

• Perishable goods and custom orders are non-returnable.

3. Return Process:

• To initiate a return, contact our customer service team at hello@paxandbeneficia.com with your order number and reason for return.

• Once approved, ship the product to the address provided by our team.

4. Refunds:

• Refunds will be issued to the original payment method within 7-10 business days after the return is processed.

• Shipping fees are non-refundable.

5. Defective or Damaged Items (Not Shipping Carrier's Fault):

• If your item arrives defective or damaged (not from shipping carrier), please contact us within 7 days of receipt with photos of the defective item, for a replacement or refund.

For any questions or assistance, please reach out to us at hello@paxandbeneficia.com

Thank you for choosing Pax & Beneficia!