Overview

As a Store Manager, you are the driving force behind daily operations, team performance, and the overall guest experience. More than just overseeing the café, you are a leader, coach, and empathetic, ensuring that every guest interaction reflects Pax & Beneficia’s mission of "Peace & Blessings." From opening to closing, you are responsible for leading your team, maintaining high operational standards, and fostering a culture of hospitality and excellence.

Your role is to balance efficiency with experience—ensuring smooth operations while curating a warm, welcoming atmosphere for both guests and team members. This includes managing inventory, optimizing labor, upholding quality standards, and maintaining a clean, organized café environment. You set the tone for success, ensuring your team is engaged, informed, and consistently delivering exceptional service.

Hourly Pay

• 20/hr + Tips + Bonuses = $60k/year

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop your team—setting clear expectations and providing coaching to foster growth.
• Create and maintain a positive, people-first culture that aligns with Pax & Beneficia’s values.
• Conduct regular check-ins and performance reviews to ensure accountability and development.
• Handle shift scheduling, labor management, and team communication efficiently.

Operational Excellence

• Ensure smooth daily operations, from opening to closing, by effectively managing workflow and delegating tasks.
• Maintain cleanliness and organization throughout the café, ensuring all cleaning protocols are executed.
• Uphold quality standards for coffee, food, and overall service.
• Troubleshoot issues related to equipment, product consistency, or operational efficiency.

Guest Experience & Hospitality

• Lead by example, providing genuine hospitality and ensuring team members do the same.
• Handle guest interactions, feedback, and concerns with professionalism and care.
• Ensure all team members are trained in hospitality best practices, creating an experience that is both efficient and memorable.

Financial & Inventory Management

• Monitor COGS, labor percentage, and overall sales, making data-driven decisions to optimize performance.
• Manage inventory levels, placing orders proactively to avoid shortages or excess stock.
• Execute cash handling, daily deposits, and sales reporting with accuracy.

Product & Quality Control

• Ensure all beverages and food items meet Pax & Beneficia’s quality standards.
• Train and coach team members on coffee brewing techniques, drink consistency, and kitchen prep procedures.
• Oversee and execute new product rollouts, ensuring team training and operational readiness.

Requirements

• Previous leadership experience in food & beverage or hospitality required.
• Passion for coffee, hospitality, and team development.
• Strong leadership, communication, and problem-solving skills.
• Ability to multi-task and make quick, effective decisions in a fast-paced environment.
• Experience managing labor, inventory, and operational costs.
• Ability to stand for long periods and lift up to 50 pounds.
• A hospitality-first mindset—putting people and experience above all else.