Shipping policy

Shipping Policy

• All orders are processed within four business days. We make every effort to ship orders the same day they are placed when possible, but same-day shipping is not guaranteed.

 

• Coffee is roasted in weekly batches. As a result, coffee orders may be held briefly to align with our roast schedule. This ensures freshness and quality and may cause occasional shipping delays.

 

• Once an order has shipped, we are unable to make changes to the delivery address.

 

• We do not accept returns on opened products. This includes any item that has been opened, used, or partially consumed.

 

• If a product arrives damaged or defective, please contact us promptly with photos so we can review and resolve the issue.

 

• Exchanges may be approved on a case-by-case basis. If an exchange is approved, the customer is responsible for the cost of return and replacement shipping. Shipping labels are charged at current market rates.

 

• We are not responsible for delays caused by carriers once a package is in transit.

 

• If you have questions about your order, please reach out, and we will be happy to help. Contact us at support@paxandbeneficia.com.